We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please follow our complaints procedure below and we will respond promptly to ensure complete satisfaction. please contact us as soon as you can so that we can rectify any problems as soon as possible.

Either call us on 01823 323125., or write to us at 36A Greenway Crescent, Taunton, Somerset, TA2 6NQ, or email us at [ kevwest@abbeywindows-taunton.co.uk, ]( mailto:kevwest@abbey ) We aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.’ Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website [ https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ ]( https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ )